Scope and Focus Area

This research is part of a team project and this study case just focuses on the Ideate and Conceptual Testing process.

Context Background

HCI learning website is a website that contains information about the project and the methods used to complete the project.

Based on the results of the Google Analytics report that has been integrated on the Google Sites website for HCI courses, this website has been viewed 55 times from 24 October 2021 to 5 November 2021 and has carried out lectures and practicums 2 times. And this website was only visited by 12 users out of a total of 110 students participating in HCI courses. This report proves that the HCI course website is still rarely opened by students.

After doing user research, there are several things that cause users to rarely open the website shown in Jobs To Be Done (JTBD) below:

• Get an explanation of the methods used for the project.
• Get clear guidelines. | - There are no instructions on what to do each week of practicum meetings on the website.
• The methods on the learning website are incomplete.
• There are no examples of using a UX method on the website.
• The language used in the explanation of the method is too rigid so it is difficult to understand.
• Difficult website navigation that makes users confused about what to visit first.
• Difficult to understand some of the terms in the method. | - Ask to lecturer or lab assistant.
• Look for explanations of methods and instructions in lectures and practicum slides.
• Search for method explanations on Google or Youtube. | - Pass the HCI course with good grades. |

To solve the problems above, several How Might We Questions were made for brainstorming:

• How might we help HCI students in working on HCI projects?
• How can we make navigation on the HCI web more seamless?
• How can we help students easily understand the implementation of a method?

Research Objective

• Explore ideas that lead to a new HCI website experience.
• Test the concept by defining the user's impression of the new concept.

Research Process and Methodology

During the ideation stage, I facilitated a workshop to answer How-Might-We questions with stakeholders. Then, at the conceptual test stage, I conducted role play with students participating in the HCI IPB course. Role play is a technique where participants and researchers act out roles in a given scenario.

When conducting role-play, participant get the role of the college student who has just taken HCI course and other roles such as system, lecturer, alumni, and student friends are played by the researc team. Role play at the conceptual testing stage aims to find other experiences and other scenarios that may occur before implementation (Simsarian, 2003).